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Frequently Asked Questions

Are your parts OEM Certified?

We are a Cirrus Aircraft authorized factory dealer. Parts for your Cirrus are from the OEM unless the listing specifically states otherwise (e.g. PMA, Overhaul/Repaired/Serviceable).

Are your parts FAA Certified?

Yes. Form 8130-3 accompanies parts shipped outside the U.S. and can be requested for domestic shipments; a manufacturer C of C (Certificate of Conformance) is included with all parts. The FAA does not require form 8130-3 for consumables or hardware. Requesting the certificate adds processing time, and your certified order ships as one complete group.
Forms and Documentation

I ordered the wrong part. Can I return it?

Yes, with an RMA. Start the request in our Return Portal using your order number and we'll issue the RMA and return instructions. The return window, restocking fees, and the items that can't be returned are all set out in Return Policies.

Can you help me find Part Numbers?

Yes. We need your aircraft serial number and type - send both through Contact Us and we'll identify the part for you. Important Note: It is the owner/operator who is primarily responsible for maintaining the aircraft in an airworthy condition ( 14 CFR section 91.403(a))

Can you help me with a part that is under Cirrus Warranty?

Yes. Warranty parts are handled through our affiliate, Twin Cities Aviation Inc. Send your aircraft serial number and a description of the failure through Contact Us and we'll take it from there. Manufacturer warranty terms are summarized under Warranty Information.

Do you ship internationally?

Limited - We typically rely on the customer's freight forwarding service. We do ship to Canada.

Do you provide A.O.G.(AIRCRAFT ON GROUND) shipping service?

Yes. We need specific information about the aircraft to arrange it. Send the aircraft details and the part you need through Contact Us and tell us it's an A.O.G. request.

Can you ship NEXT DAY AIR?

Yes. The speed you pay for covers both trips your part makes — we order overnight and pay for overnight coming to us, then ship by the fastest service out to you. What it can't shorten is the wait before the first trip starts: parts are picked from a line we don't schedule. When a part is already on our shelf, next day means next day.
How our shipping works

Do you apply a Core Charge to applicable parts?

Yes - Core charges, when applicable, are paid upfront and credited within 5 business days of when the core is received, unless the core is sent prior to shipment.

What forms of payment do you accept?

We accept all major credit cards, and net terms (upon prior approval).
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